Ticket Handling Guideline for due to COVID-19

Ticket Handling Guideline for South Korea Routes

Regarding travel advisory toward South Korea due to COVID-19, please be advised the rule waiver information as follow:

 

1. Applicable Ticket :

  • Revenue and/or Non-revenue KE international tickets (180 ticket stock)
  • departing from the U.S/Canada/Mexico to Korea or to other destinations in Asia via Korea
  • Departing from Asia (except Korea) to Americas (U.S/Canada/Mexico)
  • HNL/NRT v.v KE Operating Flight included 

2. Applicable Period

  • Original Travel Date : ~ June 30, 2020
  • Original ticket issued on/before March 1, 2020

3. Waiver Conditions 

  •  Condition 1
    • One-time reissue fee waiver. (No-Show Penalty will be waived). 
    • Must reissue the ticket on/before June 30, 2020
    • Details:
      • If new travel date is on/before May 31, 2020 
        • Ticket must be completely unused.
        • Fare differences will be waived as long as in the same cabin and between the same cities. (Tax/CIF differences must be collected) 
        • If original Booking Class is not available, rebook with the lowest available Booking Class in the same ticketed cabin. 
        • Please note that this waiver is only applicable for COVID-19 effect. Ex. Reissue ticket for mileage upgrade purpose is NOT allowed. 
      • If new travel date is on/after June 1, 2020 ~ 
        • New travel date must be within the original ticket validity 
        • Tax/CIF and any fare differences must be collected. 
  • Condition 2 
    • Full refund available for TAE routes (Includes Non-Refundable Ticket) 
    • Details :
      • Waive refund penalty and No-Show penalty.
      • Will refund the full amount of ticket for the passengers travelling to TAE (Daegu) 
        • If ticket does not have ICN-TAE v.v segment, the following verifications are acceptable : 
          • Bus/Train tickets (TAE Arrival/Departure) 
          • Hotel Accommodation Confirmation/Receipt (TAE) 
          • Other documents that verify that the passenger will travel to TAE 

4. Waiver AUTH : 0RCTFRWFGA 

  • If you have any questions, please contact your sales representative or Agency Sales Support Desk. 
  • Agency Sales Support Desk 
    • Toll Free : +1-800-525-6311 
    • Open Hours : 06:00 ~ 18:00 PST (MON~FRI / Closed on Holidays) 
    • Email : SalesSupport@mail.koreanair.com