Ticket Handling Instruction for Mandatory Quarantine in South Korea due to COVID-19 (Amendment)

 

Asiana will waive the change fee or the refund fee for newly purchased tickets until August 31, 2020 to give more flexibility for our customers.

  1. Applicable Routes and Tickets
    • All OZ International Routes
    • OZ international revenue ticket including codeshare flights (988 ticket stock)
       
  2. Effective Dates
    • Departure Date: on/after March 10, 2020
    • Ticketing Date: March 10, 2020 ~ June 30, 2020 → August 31, 2020
       
  3. Applicable Options
    • Reissue fee waiver: Reissue fee waived for voluntary schedule change (waived up to 2 times)
      • Difference in fare and tax will be collected depending on date and route change
      • New outbound departure date and reissuing date must be within the validity of the original ticket.
    • Refund fee waiver: Limited to Ticketing Date March 10, 2020 ~ June 30, 2020 (Refund does not apply to non-refundable tickets per GDS)
      ☞ Duplicated application not permitted / only one option permitted
       
  4. Applicable Ticket Conditions
    • If the ticket includes an OAL flight, the long haul marketing segment must be an OZ flight
    • Please check beforehand if the ticket includes an OAL itinerary, as this waiver may not apply to the ticket
       
  5. Details 
    • All fare rules excluding the reissue and refund penalty waiver follows the fare rules of original ticket as listed on the GDS
       
  6. Waiver AUTH: 0KLHR1GM (0 = Number Zero)
     
  7. Remark
    • Please input the waiver auth in the waiver code box (tour code box) correctly to avoid DMs.
    • ADM will be issued for tickets that do not meet the conditions

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