PhilaHana Travel & Tours

5th Amendment* COVID-19 “Special Reissue Fee Waiver”

[Americas] COVID-19 Ticket Handling Guideline

Waiver AUTH : 1RCTFRWATW
- Effective July 1, 2021
- (1RCTFRWASW inactive as of June 30, 2021)
Applicable Tickets : KE International Ticket (KE 180 Stock)
- Including IND, GRP, Revenue, Non-Revenue, Non-changeable, KE/DL, DL/KE Codeshare
- Including partially unused tickets issued with inbound KE OPEN
- (Outbound must be within the applicable period)
Date of Impacted Travel : March 4, 2020 - June 30, 2022
Refund Penalty Waiver
- Involuntarily cancelled KE international flight (Including non-refundable ticket)
- Itinerary affected by newly established extended entry restrictions after ticketing
Reissue Penalty Waiver & Ticket Validity Extension
- Cancelled KE international flight
  - Reissue penalty / Validity extension until June 30, 2022
  - Complete the entire journey within the validity
  - Involuntary rerouting permitted for origin/destination within the same region*
  - * Region Group: Korea, Japan, China (ULN, HKG, TPE), Southeast Asia, Southwest Asia, Oceania, North America, South America, Europe (including MOW, LED), Middle East, Africa, CIS in Asia (TAS, IKT, VVO)
- Other than cancelled KE international flight
  - Reissue penalty (One time) / Validity extension until June 30, 2022
  - Complete the entire journey within the validity
  - Fare difference, CIF, and tax must be collected
Additional Voluntary Change or Refund
- Reissue/refund penalty, fare difference, CIF, and tax must be collected
Others
- Fare difference waived for Child → Adult reissue (KE own cancelled flight only)
- Fare difference must be collected for Infant → Child reissue
- You may visit our Global Kalmate website to find the most updated information:
- https://kalmate.koreanair.com/global/s/
- If you have any questions, please contact your sales representative or Agency Sales Support Desk.
- Agency Sales Support Desk Email : SalesSupport@mail.koreanair.com