Board Write

O&D Malpractice Type

Before Sep 1st

After Sep 1st

Married Segment Control

(MSC) Violation

Before & After Ticketing:

Before Ticketing:  

Reservation canceled &  

After Ticketing:  

A penalty of $600

(Pax/O&D) &  

Manipulation of POC

(Point of

Commencement) /               POS  (Point of Sale)

Type

Violation Detail

Result in Violation

Improper

Use of 

Credit Card

Use of travel agency business or employee credit/debit card

 including sub-agent business/employee credit/debit Card

KE Agency Contract

Termination

&

ARC/BSP Reservation and

Ticketing Inhibition

Use of 3rd party credit card

Use of credit/debit Card without card holder's approval

Deliberately make cash refunds on credit/debit card purchase as well as overcharge on credit/debit card

Ticketing

Implication on Fraud Ticket / Ticket Forgery / ITR Forgery

KE Agency Contract Termination

Fabrication or alteration of discount authorization document

Sales unreported / intentionally delayed report

Intentionally promote misuse of ticket / coupon sequence*

KE Agency Contract

Termination or

1st  : Warning

2nd : Prohibit Reservation 

        & Ticketing for 2 week

3rd : KE Agency Contract 

        Termination

(Reservation 

        & Ticketing inhibition)

*Depending on intentionality

Type

Violation Detail

Result in violation

Reservation

Fraudulent use of passengers' personal information without consent

Managed in 4 steps

○ Improper use of 3rd party’s SKYPASS data

 1st  : Warning

 2nd : Prohibit Reservation 

Late group cancel

○ 5 days prior to the departure date

         & Ticketing for 1 week

 3rd : Prohibit Reservation 

         & Ticketing for 1 month

 4th : KE Agency Contract 

         Termination (Reservation 

         & Ticketing inhibition)

Change ticket time limit

○ Input invalid ticket number to extend Ticket Time Limit

○TTL extension is not allowed

Misuse of booking class

○ Booking in higher booking class to secure seat in the flight

Misuse of GDS

○ Duplicate booking between GDS

○ Fake booking to receive incentive

Misuse of guideline for name spell change

○ Name change without KE’s authorization

Violation of O&D booking regulations

 1) Married Segment Control (MSC) violation

-                      Breaking apart married segment logic with malicious        intention

-                      Partial use of married segments

 2) Manipulation of POC (Point of Commencement) / POS 

     (Point of Sale)

-                      Availability search with putting dummy segment, which is        not for an actual use (POC)

-                      Availability search with applying other office ID, which        does not belong to the actual sales region (POS)

 3) Other types of O&D violations

ㆍ Before ticketing

Reservation cancellation  and

1st  : Warning

2nd : Prohibit Reservation 

         & Ticketing for 1 week

3rd : Prohibit Reservation 

         & Ticketing for 1 month

 4th : KE Agency Contract 

         Termination (Reservation 

         & Ticketing inhibition)

ㆍ After ticketing

A penalty of $600 (Pax/O&D) and

1st  : Warning

2nd : Prohibit Reservation 

        & Ticketing for 1 week

3rd : Prohibit Reservation 

         & Ticketing for 1 month

4th : KE Agency Contract 

         Termination (Reservation 

         & Ticketing inhibition) 

Others

Misuse of tour guide PF ticket

Operation and service disturbance

          Managed in 3 steps

 1st  : Warning

 2nd : Prohibit Reservation 

         & Ticketing for 2 week

Cause customers’ complaints and lose KE’s reputation due to failure to comply with the guideline

Failure to provide service notifications

 3rd : KE Agency Contract 

○ Flight change notice

○ Confirmation notice to waitlisted passengers

○ Ticket restrictions / Fare rules

         Termination (Reservation           & Ticketing inhibition)