Ticket Handling Guideline for China Routes

Ticket Handling Guideline for China Routes

 

Regarding Wuhan coronavirus, please be advised the rule waiver information as follow:

 

1. Travel Date : January 20 ~ March 31, 2020

2. Ticket Issued Date : Issued before January 28, 2020

3. Rule Waiver
    - Travelling to/from all cities in China (including HKG, TPE except ULN)
       o  Application : Revenue and/or Non-revenue KE international flights
                                travelling to/from all cities in China
       o  Details
           - Refund Penalty Waiver
           - Permission of date/itinerary change and waiver for 1st re-issue penalty
             (Difference in fare should be collected)
           - Waiver of Group Travel Individual Return and Minimum Size
       o  Hanatour Service Fees
           - Fee waived, if Refund 
           - $25.00 Service fees apply, if ticket re-issue is required 

4. Waiver AUTH : 0RCTFRWCCC
  If you have any questions, please contact your sales representative or Agency Sales Support Desk.
  Agency Sales Support Desk
  Toll Free : +1-800-525-6311
  Open Hours : 06:00 ~ 18:00 PST (MON~FRI / Closed on Holidays)
  Email : SalesSupport@mail.koreanair.com