[Korean Air] COVID-19 Ticket Handling Guideline for Involuntary Flight Cancellation (Amendment)

Ticket Handling Guideline for Involuntary Flight Cancellation Due to COVID-19


Regarding involuntary flight cancellation due to COVID-19, please be advised the rule waiver information as follow:

  1. Background : Involuntary Flight Cancellation due to COVID-19
     
  2. Applicable Ticket : Revenue KE international ticket (180 ticket stock)
     
  3. Applicable Period
    • Period of Travel : Flight cancelled during March 4 ~ May 31, 2020
    • Ticket issued on/before March 4, 2020
       
  4. Handling Guideline (Refund/Reissue)
    • Refund : Full refund is available (Includes Non-Refundable Ticket)
    • Reissue : Rerouting is allowed within the same region* (No need to collect fare difference, tax, or CIF)
    • Region Group
      Korea Japan China
      (includes
      ULN,
      HKG, TPE)      		 S.E.Asia /
      S.W.AsiaOceania
      North
      America      		 Central &
      S. America      		 Europe /
      Middle East
      (includes
      MOW,LED)      		 Africa CIS in Asia
      (includes
      TAS, IKT, VVO)
  5. Waiver AUTH : 0RCTFRWASW
     
  6. If you have any questions, please contact your sales representative or Agency Sales Support Desk.
    • Agency Sales Support Desk
    • Toll Free : +1-800-525-6311
    • Open Hours : 06:00 ~ 18:00 PST (MON~FRI / Closed on Holidays)
    • Email : SalesSupport@mail.koreanair.com