Exchange for Credit Voucher due to COVID-19 (Amadeus GDS only)

Exchange for Credit Voucher due to COVID-19

Regarding travel advisory due to COVID-19, please be advised the exchange for a credit voucher guideline for contracted U.S ARC agencies (Amadeus User only) as follow:  

  1. Purpose :
    • Due to the constantly evolving situation related to COVID-19 and the high volume of refund requests, we highly encourage customers to reuse the value of the ticket for future travel without fee since there would be no penalty waiver for normal flight operation. 
       
  2. Applies for tickets issued : On or before March 25, 2020 
     
  3. Issued On : KE 180 Ticket Stock 
     
  4. Applicable to Travel On :
    • Revenue KE International Ticket (KE 180 Ticket Stock)                                                
    • * Including Non-Refundable ticket                                                  
    • * Including KE marketing/OAL operating Codeshare flights 
       
  5. Date of Impacted Travel : No restriction 
     
  6. Affected Area(s) To/From/Through :
    • Flights departing from the U.S.A (except GUM) to all destinations 
       
  7.  Voucher & Condition
    • Exchange the ticket for a credit voucher in the amount of the original ticket for the passengers who wish to obtain for future use 
      Category Detail 
      Voucher Issue Method  EMD Refund 
      Ticket Condition  Original ticket must be totally unused 
      Issuable Amount  Total amount of the original ticket (Fare/Tax/Surcharge) 
      Applicable Period  Valid for 1 year from EMD issuance date 
      Applicable Route All routes departing from the U.S.A 
      EMD Refund  Refund policy is followed by the fare rule of original ticket.
      - Non-Refundable ticket → No Refund
      - Ticket requires refund penalty → Refundable; Apply refund penalty
      - Ticket has no refund penalty → Refundable; Full amount 
    • EMD Issue Procedure 
      EMD Type  TRAN (*) 
      Reason for Issuance Code/Sub Code  D/997 
      Issue Purpose  - For Future Transportation EMD-S  (Standard-alone)
      - EMD can be issued exclusively and reissued (reused) and refundable 
  • Precautions when issuing EMD TRAN
    • Indicate Fare and Taxes separately
    • EMD TRAN can be re-issued (reused) and refunded, so if Non-Refundable ticket to be issued, please indicate “NOT FOR REFUND" in EMD remarks.
    • Indicate the waiver AUTH ‘0RCTFRWFGA’ in Tour Code or Endorsement Box\

Waiver AUTH : 0RCTFRWFGA 

If you have any questions about EMD, please contact Amadeus helpdesk. 

 

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