Board Write

Dear All,
This is the lateset guideline from KE.  Please discard all amendments sent prior to this.

Thank you. Shaun

*Amendment*
Ticket Handling Guideline due to COVID-19

Regarding COVID-19 ticket handling guideline, please be advised the revised rule waiver information as follow:

1. Applies for Tickets Issued : On or before April 1, 2020
    
2. Issued On : KE 180 Ticket Stock
    
3. Applicable to Travel On : Revenue KE International Ticket (KE 180 ticket stock)
   • Including KE Marketing/OAL operating Codeshare flights
      
4. Date of Impacted Travel : February 2 - June 30, 2020
    
5. Affected Area(s) To/From/Through : All KE International Routes (All Region)
    
6. Waiver AUTH : 0RCTFRWSTA
   • You may indicate the waiver AUTH in the endorsement box
      
7. Waivers & Conditions
   • Refund Penalty Waiver
     • Totally Unused Ticket : Full refund is available (*Including Non-Refundable ticket)
     • Partially Used Ticket : Refund Penalty will be waived.
     • No-Show Penalty will be waived when refund the ticket (Only between Feb 22 – Jun 30, 2020)
   • One-time Reissue Fee Waiver
     • Apply to all revenue tickets; totally unused and/or partially used tickets (Regardless of fare rule such as non-changeable tickets)
     • Totally Unused Ticket : New travel date can be scheduled any date on/before February 28, 2021 regardless of ticket validity.
     • Partially Used Ticket : New travel date must be within the original ticket validity (A period of one year from the date of original ticket issuance)
     • No-Show Penalty will be waived when reissue the ticket (Limited to dept 2/22 - 6/30)
   • Fare Difference Waiver (In addition to One-time Reissue Fee Waiver above)
     • ‘Fare Difference Waiver’ can be applied on top of one-time reissue fee waiver when condition met. Any Tax/Surcharge difference must be collected
     • Child → Adult (Fare Difference will be waived)
     • Infant → Child (Fare Difference will NOT be waived)
        
8. Totally Unused Ticket
   • If new travel date is :On/before July 31, 2020
     • Cabin Class, Routing*, and Carrier must be the same
     • If original Booking Class is unavailable, rebook with the lowest available Booking Class in the same cabin. (Please note that this waiver is only applicable for COVID-19 effect. Ex. Reissue ticket for mileage upgrade purpose is NOT allowed.)
   • If new travel date is :On/before July 31, 2020On/After March 1, 2021
     • Booking Class, Routing*, and Carrier must be the same * Rebook with higher Booking Class → Fare difference must be collected
   • If new travel date is :On/After March 1, 2021- Not applicable for fare difference waiver
     • Routing (except KE domestic flight) must be the same as the original ticket
       [Example]
       1) SEA-(KE)-ICN → SEA-(KE)-ICN : YES
       2) SEA-(KE)-ICN → SEA-(DL)-ICN: NO
       3) SEA-(KE)-ICN → SEA-(DL)-LAX-(KE)-ICN : NO
9. Partially Used Ticket 
   • Not applicable for fare difference waiver
      
10. If the case does not meet above condition, - Not applicable for fare difference waiver
     
11. Exchange for Credit Voucher (EMD) : U.S ARC agencies – Amadeus User ONLY
    • Please contact your sales representative for more detail.
       
12. You may visit our Global Kalmate website to find the most updated information:
    • https://kalmate.koreanair.com/global/s/
    • If you have any questions, please contact your sales representative or Agency Sales Support Desk.
    • Agency Sales Support Desk
    • Toll Free : +1-800-525-6311
    • Open Hours : 06:00 ~ 18:00 PST (MON~FRI / Closed on Holidays)
    • Email : SalesSupport@mail.koreanair.com