COVID-19 “Special Reissue Fee Waiver”

*2nd Amendment*
COVID-19 “Special Reissue Fee Waiver”

Korean Air would like to offer a special waiver to protect customers purchasing tickets between March 10, 2020 and May 31, 2020 for future travel to any destination due to the Coronavirus situation.

  1. Applicable Route : All KE International Routes (Excluded from Korea)
     
  2. Applicable Ticket : Revenue KE international ticket (180 ticket stock)
    • Including non-changeable/reissue tickets
    • Including KE Marketing/OAL Operating Codeshare flights
    • Based on KE Long Haul portion flights
    • [Example]
      1) ICN - (KE) - LAX - (AA) - SAN : Yes
      2) DFW - (AA) - ICN - (KE) - SGN : No
       
  3. Applicable Period
    • Ticketing Period : March 10, 2020 ~ May 31, 2020
    • Travel Date : On/After March 10, 2020 ~
    • New Travel/Reissue Date : Within the original ticket validity
      • Totally unused ticket : One year from the original ticket issuance date
      • Partially used ticket : One year from the departure date (1st segment)
         
  4. Waiver Detail
    • One-time reissue fee waiver
      • Waiver AUTH is applicable to all totally unused or/and partial used tickets
      • Ticket must be reissued within the original ticket validity
      • New travel date must be within the original ticket validity
      • Any fare/tax/surcharge differences must be collected if Itinerary, Booking Class, Cabin Class, or Seasonality changes from the original ticket.
         
  5. Waiver AUTH : 0RCTFRWIHw
     
  6. You may visit our Global Kalmate website to find the most updated information:
    https://kalmate.koreanair.com/global/s/
     
  7. If you have any questions, please contact your sales representative or Agency Sales Support Desk.
    • Toll Free : +1-800-525-6311
    • Open Hours : 06:00 ~ 18:00 PST (MON~FRI / Closed on Holidays)
    • Email : SalesSupport@mail.koreanair.com

Please be advised that KE Sales Support Desk is unable to receive any inquiry through phone calls due to a high volume of inquiry from ongoing COVID 19. As we are only able to receive email inquiry (salessupport@mail.koreanair.com), we will respond via email in a timely manner.

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