*4th Amendment* COVID-19 “Special Reissue Fee Waiver”

Affected Area(s) To/From/Through : All KE International Routes (Included from Korea)

 

Applies for tickets issued : March 10, 2020 - October 31, 2021

 

Date of Impacted Travel : On/After March 10, 2020

 

Issued On : KE 180 Ticket Stock

......................* Including non-changeable/reissue tickets

 

Applicable to Travel On : Revenue KE International Ticket (KE 180 ticket stock)

..................................................* Including KE Marketing/OAL operating Codeshare flights

..................................................* Based on KE Long Haul portion flights

....................................................[Example]

....................................................ICN - (KE) - LAX - (AA) - SAN : Yes

....................................................DFW - (AA) - ICN - (KE) - SGN : No

 

New Travel/Reissue Date : Within the original ticket validity

　- Totally unused ticket : One year from the original ticket issuance date

　- Partially used ticket : One year from the departure date (1st segment)

 

Waivers AUTH : 1RCTFRWIHW

　- When reissue the ticket, please indicate the applicable waiver AUTH in the endorsement box in order to avoid any debit note.

Waivers & Conditions :

 

1. One-time Reissue Fee Waiver

　- Waiver AUTH is applicable to all totally unused or/and partial used tickets

　- Ticket must be reissued within the original ticket validity

　- New travel date must be within the original ticket validity

　- Any fare rule other than the reissue fee must be complied with original fare rule (Fare difference charge/refund, refund penalty, revalidation, and etc.)

　- Any fare/tax/surcharge differences must be collected if Itinerary, Booking Class, Cabin Class, or Seasonality changes from the original ticket.

6. You may visit our Global Kalmate website to find the most updated information:https://kalmate.koreanair.com/global/s/

  • If you have any questions, please contact your sales representative or Agency Sales Support Desk.
  • Agency Sales Support Desk
  • Toll Free : +1-800-525-6311
  •  Open Hours : 06:00 ~ 18:00 PST (MON~FRI / Closed on Holidays)
  • Email : SalesSupport@mail.koreanair.com

Please be advised that KE Sales Support Desk is unable to receive any inquiry through phone calls due to a high volume of inquiry from ongoing COVID 19. As we are only able to receive email inquiry (salessupport@mail.koreanair.com), we will respond via email in a timely manner.
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