Ticket Handling Guidelines for Korea Entry Restrictions Extension

Ticket Handling Guidelines for Korea Entry Restrictions Extension
Regarding COVID-19 ticket handling guideline, please be advised the revised rule waiver information as follow :

  1. Waiver AUTH : 1RCTFRWATW Effective July 1, 2021
    (1RCTFRWASW inactive as of June 30, 2021)
     
  2. Applicable Tickets : KE International Ticket (KE 180 Stock)
    * Including IND, GRP, Revenue, Non-Revenue, Non-changeable, KE/DL, DL/KE Codeshare
    * Including partially unused tickets issued with inbound KE OPEN (Outbound must be within the applicable period)
     
  3. Date of Impacted Travel : March 4, 2020 – December 31, 2022
     
  4. Refund Penalty Waiver
    1) Involuntarily cancelled KE international flight (Including non-refundable ticket)
    2) Itinerary affected by newly established extended entry restrictions after ticketing
    3) COVID19 confirmed passengers (including passengers subject to isolation, attaching documents of proof required)
     
  5. Reissue Penalty Waiver & Ticket Validity Extension
    • 1) Cancelled KE international flight ▪ Reissue penalty / Validity extension until December 31, 2022
      - Complete the entire journey within validity
      - Involuntary rerouting permitted for origin/destination within the same region*
      * Region Group: Korea, Japan, China (ULN, HKG, TPE), Southeast Asia, Southwest Asia, Oceania, North America, South America, Europe (including MOW, LED), Middle East, Africa, CIS in Asia (TAS, IKT, VVO)
       
    • 2) Other than cancelled KE international flight
      ▪ Reissue penalty (One time) / Validity extension until December 31, 2022
      - Complete the entire journey within validity
      - Fare difference, CIF, and tax must be collected
       
    • 3) COVID-19 confirmed passengers
      (including passengers subject to isolation, attaching documents of proof required) ..........
      ▪ Reissue penalty (One time) / Validity extension until December 31, 2022 .............
      - Complete the entire journey within the validity .............
      - Fare difference, CIF, and tax must be collected ..........
      ▪ Additional reissue penalty waiver allowed one more time
       
  6. . Additional Voluntary Change or Refund
    ▪ Reissue/refund penalty, fare difference, CIF, and tax must be collected
     
  7. Others
    ▪ Fare difference waived for Child → Adult reissue (KE own cancelled flight only)
    ▪ Fare difference must be collected for Infant → Child reissue

If you have any questions, please contact your sales representative

---- END OF MESSAGE ----